Common reasons to report
- Job not done / done poorly
- Property damage
- Pro never showed
- Aggressive or unsafe behaviour
- Billing dispute
How
- Open the booking → tap Report an issue
- Pick a category and describe what happened (photos / video upload supported)
- Submit — our trust team reviews within 4 business hours
What happens next
- We hold any unsettled funds until we've heard from both sides
- For property damage, we route to our insurance partner — most pros are independently insured + Mendly carries an additional $1M liability umbrella
- For "didn't show" — we refund the full hold within 1 business day
- For quality issues — we mediate and may refund partially or in full depending on evidence
For pros
You can also report customer issues (verbal abuse, unsafe site, customer no-show). Same workflow, your card hold is captured per the no-show policy.