Terms of Service

1. About Mendly

Mendly is an online marketplace that connects homeowners in the Halifax Regional Municipality ("Customers") with independent home service professionals ("Pros"). Mendly provides the Platform infrastructure, screening standards, and payment processing — it is not a party to the service agreement between any Customer and Pro, and it is not the employer of any Pro. Pros are independent contractors who are solely responsible for the quality of their work, their equipment, and their compliance with applicable law.

2. Eligibility

To register as a Customer, you must be at least 18 years of age and a resident of or property owner within the Halifax Regional Municipality. To register as a Pro, you must additionally:

• Hold all trade licences required by Nova Scotia law for your advertised services.
• Carry minimum $2,000,000 CAD in general liability insurance, active at all times.
• Pass Mendly's identity verification, criminal record check, and licence confirmation process.
• Be authorized to work in Canada.

Mendly reserves the right to refuse or revoke registration at its sole discretion.

3. Account Registration

You must create an account to book or offer services through the Platform. You agree to:

• Provide accurate, current, and complete information at registration.
• Update your account information promptly if it changes.
• Keep your password confidential and not share account access with others.
• Accept responsibility for all activity that occurs under your account.

If you believe your account has been compromised, notify us immediately at hello@mendly.ca.

4. Booking Process

Customers book services by selecting a Pro, choosing an available time slot, and submitting a job description. A booking is confirmed when the Pro accepts the request. At confirmation, a payment hold is placed on the Customer's payment method. The hold is not charged until the job is marked complete by the Customer, or until 24 hours have elapsed after the scheduled completion time, whichever comes first.

Mendly does not guarantee that any specific Pro will be available at a requested time, and confirmation of a booking by Mendly does not constitute a guarantee of service completion.

5. Payments, Fees & HST

All amounts are in Canadian dollars (CAD). The price shown at checkout is the total amount you will pay as a Customer — there are no hidden call-out fees or surcharges added at checkout.

Harmonized Sales Tax (HST): Services rendered in Nova Scotia are subject to 15% HST. Where a Pro is registered for HST under the Excise Tax Act(Canada), the tax is included in or added to the booking price as required and is shown as a separate line item on the receipt issued at job completion. Pros operating below the $30,000 small-supplier threshold and not voluntarily registered are not required to charge HST; in that case no HST appears on the receipt. The receipt issued through the Platform serves as the official invoice for the transaction and includes the Pro's HST registration number where applicable.

Mendly charges Pros a platform fee on each completed booking. This fee is deducted from the Pro's payout and is not added to the price visible to Customers. Mendly does not currently charge Customers a booking or service fee.

Payments are processed through our PCI-DSS Level 1 third-party payment provider. Mendly does not store full payment card numbers or CVV codes. Upon Pro approval of a completed job, payment is released to the Pro's Mendly account within 24 hours. Pro bank payouts are processed every Monday for all jobs completed in the prior week.

6. Cancellations & Refunds

• Customers may cancel a confirmed booking at no charge up to 24 hours before the scheduled start time.
• Cancellations within 24 hours of the start time may incur a cancellation fee of up to 20% of the booking value, compensating the Pro for time blocked in their schedule.
• If a Pro cancels a confirmed booking, the Customer is not charged and Mendly will make reasonable efforts to find a same-day replacement.
• If a Pro fails to show up without prior notice, the Customer is not charged. Mendly will investigate and may suspend the Pro's account.
• Quality dispute refunds must be requested within 48 hours of the completed booking. Mendly will review the claim — including the original job description, photos, and in-platform messages — and issue a determination within 72 hours. Mendly's determination is final.

7. Cooling-Off Period

Most Mendly bookings are initiated by the Customer through the Platform and are not "direct sales" under Nova Scotia's Consumer Protection Act or Direct Sellers' Regulation Act. However, where a Pro and Customer enter into a contract for future services with a value of $50 CAD or moreas a result of an in-person consultation initiated by the Pro at the Customer's residence (for example, a quote signed during an estimate visit), the Customer has a statutory right to cancel that contract within 10 calendar days of receiving a written copy.

To exercise this right, the Customer must give written notice to the Pro and to Mendly at hello@mendly.ca. Notice may be given by email, the Platform's messaging system, or any other clear written method, and is effective on the day it is sent. Upon valid cancellation:

• The Customer is released from all future obligations under the contract.
• Any deposit or pre-payment held by Mendly is refunded in full within 15 days.
• If goods or materials have already been delivered, the Customer must make them available for collection by the Pro at a reasonable time.
• Work already completed in good faith may be charged at a reasonable rate, capped at 10% of the contract value, except where the Pro has not provided a written contract — in which case no fee is owed.

This cooling-off right does not apply to bookings completed in a single visit, emergency services, or contracts initiated by the Customer through the Platform without an in-person solicitation by the Pro. Nothing in this Section limits any greater right granted by the Consumer Protection Act (Nova Scotia) or other applicable consumer protection law.

8. Service Provider Obligations

Pros accepted onto the Platform agree to:

• Maintain active and valid trade licences (issued by the Nova Scotia Apprenticeship Agency or other applicable authority) and a minimum of $2M general liability insurance at all times.
• Where required by the Workers' Compensation Act (Nova Scotia), maintain active WCB Nova Scotia coverage for the Pro and any employees, and provide proof of clearance on request.
• Comply with the Occupational Health and Safety Act (Nova Scotia) and the Nova Scotia Building Code on every job, including pulling required permits before work begins.
• Charge and remit HST in accordance with the Excise Tax Act (Canada) where the Pro is registered or required to be registered.
• Arrive at confirmed bookings on time, or notify the Customer at least 2 hours in advance of any delay.
• Perform work to a professional standard consistent with the agreed job description and scope.
• Conduct all booking-related communication through the Mendly Platform, not through personal channels.
• Not solicit Customers to pay outside the Platform to circumvent Mendly fees — this results in immediate account termination.
• Re-verify insurance, licences, and WCB clearance annually when prompted by Mendly.

Violation of these obligations may result in warnings, temporary suspension, account termination, and recovery of any refunds paid to Customers as a result of the violation.

9. Customer Responsibilities

Customers agree to:

• Provide an accurate job description, including relevant photos or details, at the time of booking.
• Be present at the service address, or arrange safe access, at the confirmed booking time.
• Pay for work completed in accordance with the confirmed booking.
• Not request Pros to perform work materially outside the agreed scope without creating a new booking.
• Treat Pros with respect. Harassment, threats, or discriminatory conduct toward any Pro will result in account suspension.

10. Ratings & Reviews

After each completed booking, Customers and Pros may leave star ratings and written reviews. Reviews must be honest, based on actual experience, and must not contain:

• False statements of fact.
• Personal information of any party (addresses, phone numbers, etc.).
• Discriminatory, threatening, or defamatory language.
• Content unrelated to the booking experience.

Mendly does not edit review content — we either publish or remove a review in its entirety. If you believe a review about you is false or violates these standards, contact us at hello@mendly.ca.

11. Electronic Communications (CASL)

By creating an account you provide express consent under Canada's Anti-Spam Legislation (CASL, S.C. 2010, c. 23) to receive electronic messages from Mendly that are necessary to operate the service:

• Booking confirmations, status updates, arrival notifications, and receipts.
• Account security messages — sign-in codes, password resets, and suspicious activity alerts.
• Dispute and support correspondence directly related to your bookings.
• Material changes to these Terms or our Privacy Policy that we are required to notify you of.

Marketing messages (newsletters, promotional offers, surveys) are sent only with your separate, opt-in consent — we ask for it during signup and again whenever we introduce a new marketing channel. You may withdraw consent at any time using the "Unsubscribe" link in any marketing email or by adjusting your notification preferences in your account settings. Withdrawing marketing consent does not affect transactional messages necessary to operate your bookings.

Every commercial email Mendly sends includes our identification, mailing address, and a working unsubscribe mechanism that takes effect within 10 business days. To report a CASL violation, you may contact the CRTC at fightspam.gc.ca.

12. Prohibited Conduct

You may not use the Platform to:

• Impersonate any person or entity, or misrepresent your identity or qualifications.
• Post false or misleading content, including fabricated reviews.
• Circumvent the payment system by arranging payment outside the Platform for bookings originated on Mendly.
• Contact Pros outside the Platform for the purpose of soliciting services without Mendly's knowledge.
• Use automated scripts, bots, or scrapers to access the Platform.
• Attempt to gain unauthorized access to any part of the Platform or its underlying systems.
• Violate any applicable law, including the Nova Scotia Consumer Protection Act, the Competition Act, or PIPEDA.

13. Intellectual Property

The Mendly name, logo, wordmark, and all Platform content — including design, copy, and software — are owned by Mendly and protected under Canadian copyright and trademark law. You may not reproduce, distribute, or create derivative works from any Mendly content without prior written consent. User-generated content (reviews, job descriptions, photos) remains the property of the user who submitted it; by submitting it, you grant Mendly a non-exclusive licence to display it on the Platform and in marketing materials.

14. Disclaimer of Warranties

The Platform is provided "as is." Mendly makes no warranty that: (a) the Platform will be uninterrupted, error-free, or free from viruses; (b) any specific Pro will be available at a requested time; or (c) the results of any service will meet your expectations. Mendly verifies Pro credentials and enforces quality standards through its review process, but does not warrant or guarantee the quality of any specific job performed by any Pro.

15. Limitation of Liability

To the maximum extent permitted under Nova Scotia law, Mendly's total liability to you for any claim arising from use of the Platform — whether in contract, tort, or otherwise — is limited to the greater of: (a) the amount you paid for the specific booking giving rise to the claim, or (b) $100 CAD.

Mendly is not liable for indirect, incidental, consequential, or punitive damages, including property damage or personal injury arising from the conduct of a Pro during a service visit, except where such damage arises from Mendly's own negligence.

16. Indemnification

You agree to indemnify and hold harmless Mendly, its officers, directors, employees, and agents from and against any claims, damages, liabilities, and costs (including reasonable legal fees) arising from: (a) your use of the Platform; (b) your breach of these Terms; or (c) any dispute between you and another user arising from a booking.

17. Dispute Resolution

If you have a dispute with Mendly, please contact us first at hello@mendly.ca. We will attempt to resolve disputes informally within 14 business days.

If informal resolution fails, disputes shall be submitted to binding arbitration under the Nova Scotia Arbitration Act, 1999. Proceedings will take place in Halifax, Nova Scotia. Each party will bear its own costs unless the arbitrator determines otherwise. You waive any right to participate in a class action or class arbitration to the extent permitted by applicable law.

18. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Nova Scotia and the federal laws of Canada applicable therein, without regard to conflict of law principles. Subject to Section 15, any legal proceedings arising from these Terms shall be brought exclusively in the courts of Halifax, Nova Scotia.

19. Changes to These Terms

Mendly may update these Terms from time to time. We will notify registered users by email at least 14 days before material changes take effect. The updated Terms will be posted on this page with a revised "Last updated" date. Your continued use of the Platform after changes take effect constitutes your acceptance of the revised Terms.

20. Contact

Questions about these Terms? Contact us:

• Email: hello@mendly.ca
• Mailing address: Mendly, Halifax, Nova Scotia, Canada