- Customers: support@mendly.dev
- Pros: support@mendly.dev
- Trust & safety: support@mendly.dev (urgent — disputes, damage, safety)
In-app
- Booking issues: open the booking → Report an issue (gets routed to the right team automatically)
- Chat issues: open the conversation → ⋯ menu → Report
Response targets
- Trust & safety: within 4 business hours
- Billing: within 1 business day
- General questions: within 2 business days
Halifax HQ
We're based in Halifax, NS. Office hours Mon-Fri 9-5 ADT.