- Customers: support@mendly.ca
- Pros: pros@mendly.ca
- Trust & safety: trust@mendly.ca (urgent — disputes, damage, safety)
In-app
- Booking issues: open the booking → Report an issue (gets routed to the right team automatically)
- Chat issues: open the conversation → ⋯ menu → Report
Response targets
- Trust & safety: within 4 business hours
- Billing: within 1 business day
- General questions: within 2 business days
Halifax HQ
We're based in Halifax, NS. Office hours Mon-Fri 9-5 ADT.