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Learn about the measures we take to keep our community safe and secure.
Every application is reviewed by a human. No automated approvals. A pro who passed the check six months ago still needs to maintain a 4.0+ rating and active insurance to stay on the platform.
Approval is gated by current evidence. A pro cannot receive paid leads or jobs until required checks, agreement acceptance, and payout setup are complete.
Pros submit their trade license number, years of experience, service area, and references. Our team reads every application. If anything looks off, we follow up directly before proceeding.
Government-issued ID is checked against the application. Name, address, and date of birth are confirmed. Applications with mismatches are rejected at this stage — no exceptions.
Applicants must consent to a Canadian criminal record screening workflow before approval. Results are reviewed by our trust team, not processed automatically, and Mendly shows a background-checked signal only after the result is logged.
Where a trade requires certification, we verify the licence, certificate, insurance, and WCB clearance information that applies to that category. Mendly shows "licensed", "insured", or "$2M coverage" only after the supporting proof is reviewed.
Approval is not permanent. Pros with ratings below 4.0 trigger an automatic review. Three unresolved complaints result in suspension. Licenses and insurance are re-verified annually. A pro cannot hide behind a one-time approval.
Three independent layers of protection on every Mendly booking. Here is what each one means in plain language.
Here is exactly what happens in the three situations homeowners worry about most.
Report it in the app. You will not be charged — the hold on your payment is released immediately. We contact the pro within the hour. If they cannot provide a valid reason, their account is suspended pending review. We find you an available replacement the same day where possible.
Contact us within 48 hours of the completed booking. We review the original job description, photos, and any messages between you and the pro. If the work clearly fell short, a refund or rebooking remedy may be available under the policy. The pro is required to respond within 24 hours or face account suspension.
Leave the situation first — your safety is not worth managing a dispute in the moment. Then contact us at support@mendly.dev immediately. This inbox is checked 7 days a week. We take every safety report seriously, escalate to local authorities where appropriate, and remove the pro from the platform during any active investigation.
Something happen on a booking? Do not wait.
Report a Safety IssueYou can also reach us at support@mendly.dev for non-urgent concerns.